sv88 Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and sv88 ("sv88," "we," "us," or "our"), the operator of the online gaming platform accessible at sv88.bid. By accessing, registering on, or using any part of the sv88 platform — including its website, games, promotional offers, and customer support services — you unconditionally accept and agree to be bound by these Terms in their entirety.

These Terms apply to all services offered by sv88, including but not limited to: online casino games (slots, live dealer tables, bingo, fishing games, card games), sports betting, e-wallet transactions, bonus programmes, loyalty rewards, and customer account management tools.

These Terms should be read in conjunction with sv88's Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and sv88.

To register and maintain an active account on sv88, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the platform:

• Age: You must be at least 21 years of age. This is the minimum legal age for participation in online casino and gambling activities in the Philippines as mandated by the Philippine Amusement and Gaming Corporation (PAGCOR). sv88 strictly enforces this requirement through identity verification procedures conducted during the Know Your Customer (KYC) process.
• Jurisdiction: You must be physically located in the Philippines at the time of play. sv88 is licensed and authorised to offer services to Filipino players within the Philippines. Accessing sv88 from jurisdictions where online gambling is prohibited is your sole responsibility and may result in account restrictions.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under Philippine law. You must not be under any legal disability or court order that restricts your ability to engage in financial transactions or gambling activities.
• Personal use only: You must register for personal entertainment purposes only. Creating an account on behalf of another person, or permitting another person to use your registered account, is strictly prohibited.
• Not self-excluded: You must not be currently subject to a self-exclusion agreement with sv88 or any PAGCOR-regulated gaming operator. Attempting to register while self-excluded is a violation of these Terms and applicable regulations.

During registration, you agree to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address in the Philippines, and a valid Philippine mobile number. Providing false or misleading information during registration is a material breach of these Terms and may result in immediate account termination and forfeiture of any pending withdrawals.

Each player is permitted to hold exactly one (1) registered account on sv88. The creation of multiple accounts by a single individual — whether under different names, email addresses, mobile numbers, device identifiers, or payment methods — constitutes a material breach of these Terms. In such cases, sv88 reserves the right to close all associated accounts, void all pending bets and bonus credits, and withhold any withdrawals pending investigation.

You are solely responsible for maintaining the confidentiality of your sv88 account login credentials, including your username, password, and any two-factor authentication (2FA) codes. sv88 strongly recommends enabling 2FA on your account, particularly given that most Philippine players fund their accounts using GCash or Maya e-wallets, where unauthorised access can result in financial loss.

• You must notify sv88 support immediately if you suspect that your account has been accessed without your authorisation.
• sv88 will not be held liable for losses resulting from your failure to keep login credentials secure.
• You must not share your account credentials with any third party, including family members.
• sv88 reserves the right to request re-verification of your identity at any point, including prior to processing a withdrawal.

Account balances at sv88 are denominated in Philippine Peso (₱). All in-game transactions, bonus credits, and winnings are calculated and displayed in PHP. sv88 does not maintain foreign currency accounts for individual players.

sv88 supports the following deposit and withdrawal methods for Philippine players: GCash, Maya (formerly PayMaya), BPI online banking, BDO online banking, and Metrobank online banking. Additional payment channels may be added from time to time and will be displayed in the sv88 cashier section at the time of transaction.

Deposits: The minimum single deposit amount is ₱20. Deposits made via GCash and Maya are typically credited to your sv88 account within seconds of a confirmed transaction. Bank transfer deposits may take up to one (1) business day to reflect, depending on your bank's processing times. sv88 does not charge transaction fees on standard deposits, though your payment provider may apply their own service charges.

Withdrawals: The minimum single withdrawal amount is ₱100. Withdrawal requests are subject to identity verification (KYC) before the first withdrawal from any account. Once KYC is completed, standard e-wallet withdrawals to GCash or Maya are processed within the timeframes published in the sv88 cashier help section. sv88 does not intentionally delay withdrawals for verified accounts — processing times that exceed stated windows should be reported to sv88 support immediately.

• Withdrawals must be returned to the same payment method used for the most recent qualifying deposit, as an anti-money-laundering (AML) control measure.
• sv88 reserves the right to request additional documentation (proof of payment method, source of funds declaration) for withdrawals that exceed certain thresholds or that trigger automated AML review flags.
• Any balance credited as bonus funds is subject to the wagering requirements described in Section 5 before it becomes eligible for withdrawal.
• sv88 does not accept deposits made using credit cards, third-party payment accounts, or funds derived from illegal activity.

sv88 offers various promotional programmes to eligible registered players, including welcome bonuses, reload bonuses, cashback offers, free spins, and referral rewards. All promotions are subject to the specific terms published alongside each offer at the time it is made available in the sv88 Bonus Centre. In the event of any conflict between a specific promotion's terms and these general Terms and Conditions, the specific promotion terms take precedence for that offer only.

The following general rules apply to all sv88 bonuses and promotions unless a specific promotion states otherwise:

• Opt-in basis: Bonuses at sv88 are opt-in. A bonus offer will not be automatically applied to your deposit unless you explicitly select and accept it during the deposit process. You will not be locked into wagering requirements without your prior consent.
• Wagering requirements: All bonus credits are subject to a wagering requirement — a multiplier (e.g., 25x, 30x) that specifies how many times the bonus amount must be wagered before any associated winnings can be withdrawn. The exact multiplier applicable to each bonus is stated clearly in the individual promotion terms.
• Eligible games: Not all sv88 games contribute equally toward bonus wagering requirements. Live dealer games, certain slots, and table games may contribute at different percentages (e.g., 100% for slots, 10% for live baccarat). Contribution rates for each game category are published in the applicable promotion terms.
• Bonus expiry: Unclaimed or unused bonus credits expire within the timeframe stated in the specific promotion — typically 7 to 30 days from the date the offer is made available. Expired bonuses are forfeited automatically.
• One bonus per promotion: Each sv88 promotion may be claimed once per player, per household, per device, and per payment method, unless the promotion terms explicitly state otherwise.
• Bonus abuse: sv88 uses automated and manual monitoring to identify patterns consistent with bonus abuse — including low-risk hedging strategies designed to fulfil wagering requirements without genuine gameplay risk. Accounts found to be abusing bonus programmes may have bonuses voided and withdrawal requests frozen pending investigation.

All games available on the sv88 platform — including slots, live dealer tables, bingo, Tongits Go, Fierce Fishing, and the sportsbook — operate under their respective individual game rules, which are accessible within each game interface. By participating in any game on sv88, you confirm that you have read and understood the relevant game rules.

sv88 uses certified Random Number Generator (RNG) technology for all digital games. RNG software is independently tested and certified by accredited third-party testing laboratories to ensure that game outcomes are truly random, statistically fair, and not manipulated in favour of any player or sv88 itself. Return-to-Player (RTP) percentages for sv88 slot games are published in the individual game information panels.

For sports betting, odds are set by sv88's trading team and are subject to change up until the event begins (or, for in-play markets, up until the relevant market is closed). sv88 reserves the right to void bets placed on markets that were offered in error, including incorrect odds, incorrect event details, or technical feed failures.

• sv88 reserves the right to void any bet or game round where a technical malfunction has materially affected the outcome. In such cases, all wagered amounts will be returned to the player's account balance.
• Winnings from games with malfunctions or errors are not valid and will not be paid out. sv88's decision on malfunction-related voids is final.
• Players must not exploit any bug, error, or technical vulnerability in sv88's software. Any winnings generated through exploitation of a known or unknown technical error are invalid and will be removed from the player's account.

The following activities are strictly prohibited on the sv88 platform. Engaging in any prohibited activity constitutes a material breach of these Terms and will result in immediate account suspension, forfeiture of balances, and potential referral to relevant Philippine law enforcement or regulatory authorities:

• Underage gambling: Allowing or assisting any person under the age of 21 to register or use an sv88 account.
• Multiple accounts: Creating, operating, or benefiting from more than one registered account on sv88.
• Fraudulent deposits: Using stolen, cloned, or fraudulently obtained payment credentials to fund an sv88 account.
• Money laundering: Using sv88 as a vehicle for money laundering, structuring, or any activity that violates the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended).
• Collusion: Colluding with other players in poker, card games, or any other competitive game format to gain an unfair advantage over other participants.
• Automated play: Using bots, scripts, macros, artificial intelligence tools, or any automated software to place bets, play games, or interact with the sv88 platform in place of genuine manual player participation.
• Arbitrage betting: Systematic use of odds discrepancies across different sv88 markets or between sv88 and other operators to guarantee profit regardless of outcome, at scale.
• Threatening or abusive behaviour: Directing abusive, threatening, or discriminatory language toward sv88 support staff or other players in any sv88 communication channel.
• Misrepresentation: Providing false personal details, impersonating another individual, or submitting falsified documents during KYC verification.

All content on the sv88 platform — including but not limited to the sv88 brand name and logo, website design, software, game graphics, audio, video, text, promotional materials, and user interface elements — is the exclusive intellectual property of sv88 or its licensed third-party content providers, and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the sv88 platform solely for personal entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, or republish any sv88 content without prior written authorisation.
• Reverse-engineer, decompile, or extract source code from any sv88 software or game engine.
• Use sv88 trademarks, logos, or branding in any commercial or promotional context without explicit written consent from sv88.
• Scrape, harvest, or systematically extract data from the sv88 platform using automated tools.

Unauthorised use of sv88's intellectual property may result in civil liability and/or criminal prosecution under Philippine law. sv88 actively monitors for infringement and will pursue appropriate legal remedies where violations are identified.

sv88 collects, stores, and processes personal data from registered players in accordance with its Privacy Policy and the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By registering on sv88, you consent to the collection and processing of your personal data as described in the sv88 Privacy Policy.

Key data practices that you should be aware of include:

• sv88 collects personal identification data (name, date of birth, address, government ID) for KYC compliance purposes as required by PAGCOR and Philippine AML regulations.
• Transaction data (deposit history, bet records, withdrawal records) is retained for the minimum period required by PAGCOR and Philippine financial regulations, regardless of account status.
• sv88 does not sell your personal data to third parties for marketing purposes. Data sharing with third parties is limited to: payment processors, KYC verification service providers, regulatory authorities upon lawful request, and game software providers where technically necessary.
• You have the right to request access to, correction of, or deletion of your personal data held by sv88, subject to applicable legal retention requirements. Such requests should be directed to sv88 support.

For complete details on how sv88 handles your personal information, please review the full sv88 Privacy Policy available at /privacy-policy.

To the fullest extent permitted by applicable Philippine law, sv88's total liability to any player in connection with these Terms or the use of the sv88 platform shall not exceed the amount of real-money funds held in that player's sv88 account at the time the relevant claim arises.

sv88 shall not be liable — whether in contract, tort, negligence, or otherwise — for any of the following categories of loss or damage:

• Loss of profits, anticipated winnings, or gambling income of any kind.
• Indirect, incidental, consequential, special, or punitive damages arising from use of or inability to use the sv88 platform.
• Losses arising from temporary or permanent platform unavailability due to scheduled maintenance, technical failures, third-party infrastructure outages, or force majeure events.
• Losses resulting from your failure to secure your sv88 account login credentials or your failure to enable available security features such as 2FA.
• Losses attributable to the decisions, actions, or inactions of third-party payment providers including GCash, Maya, BPI, BDO, or Metrobank.

sv88 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including — but not limited to — the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within the timeframe requested by sv88.
• Reasonable suspicion of fraudulent activity, money laundering, or any other illegal conduct.
• Receipt of a chargeback instruction from your payment provider.
• A request by the account holder to self-exclude under sv88's Responsible Gaming programme.
• Compliance with a lawful order from PAGCOR or any other Philippine regulatory or law enforcement authority.

Where an account is closed due to a player's breach of these Terms, sv88 reserves the right to withhold any balance pending an investigation into the breach. Where sv88 closes an account for operational or regulatory reasons not attributable to player misconduct, the verified real-money balance (excluding uncleared bonus funds) will be returned to the player via their registered payment method.

Players who wish to voluntarily close their sv88 account may do so by contacting sv88 support via live chat. Voluntary closure requests are processed within five (5) business days. Any pending wagers at the time of closure will be settled in accordance with the normal game rules, with resulting balances included in the final account settlement.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to: the Civil Code of the Philippines, the Electronic Commerce Act (Republic Act No. 8792), the Data Privacy Act of 2012 (Republic Act No. 10173), and the Anti-Money Laundering Act (Republic Act No. 9160, as amended).

sv88 operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). In the event of a complaint or dispute related to game outcomes, payment processing, or account management, players are encouraged to follow the sv88 internal dispute resolution process before escalating to PAGCOR:

1. Step 1 — Contact sv88 Support: Submit your complaint to sv88 via live chat or by emailing [email protected]. Provide your account details, the date and nature of the dispute, and any supporting evidence. sv88 will acknowledge your complaint within 24 hours and provide a substantive response within five (5) business days.
2. Step 2 — Formal Escalation Within sv88: If you are not satisfied with the initial support response, you may request escalation to sv88's compliance team, who will conduct an independent internal review within ten (10) business days.
3. Step 3 — PAGCOR Escalation: If the dispute remains unresolved after the internal process is exhausted, you may escalate your complaint to PAGCOR through its official regulatory channels. sv88 will cooperate fully with any PAGCOR-initiated review or investigation.

Any legal proceedings arising from or related to these Terms shall be submitted to the exclusive jurisdiction of the courts of the Philippines, with venue in Manila, Metro Manila.

sv88 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Changes may be made to reflect: updates to PAGCOR regulations, changes in Philippine law, new platform features or payment methods, adjustments to bonus or promotion policies, or any other operational requirement.

When material changes are made to these Terms, sv88 will notify registered players via one or more of the following methods: a prominent notice displayed upon login to the sv88 platform, an in-platform notification in your account message centre, or an update to the "Last Updated" date at the top of this document.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any other aspect of your sv88 account, you may contact sv88 through the following channels:

• Live Chat: Available 24/7 via the sv88 website — click the chat icon in the lower-right corner of any sv88 page. Filipino-speaking agents are available at all hours.
• Email: [email protected] — sv88 aims to respond to all email enquiries within one (1) business day.
• Account Message Centre: Logged-in players may submit support tickets and track their status directly from within the sv88 account portal.

sv88's support team serves Filipino players across the Philippines — from Manila, Makati, and Quezon City to Cebu, Davao, and beyond. Whether you have a question about your GCash withdrawal, a bonus wagering query, or a responsible gaming concern, our team is here to assist without unnecessary delay.