sv88 Privacy Policy

This Privacy Policy ("Policy") describes how sv88 ("sv88", "we", "us", or "our") collects, uses, stores, and discloses personal information obtained from individuals ("you", "player", or "user") who register for or use the sv88 online casino and sports betting platform accessible at sv88.bid and its associated mobile applications and services.

sv88 is committed to protecting the privacy and security of all personal data entrusted to us by Filipino players across the Philippines — whether you are playing slots, enjoying a live dealer game, making a GCash deposit, or simply browsing the sv88 website. This Policy applies to all personal data we process in connection with your use of sv88 services, regardless of the device or channel through which you access them.

This Policy is issued in compliance with and governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR), as administered by the National Privacy Commission (NPC) of the Philippines. sv88 also processes data in accordance with applicable directives and standards set by the Philippine Amusement and Gaming Corporation (PAGCOR), under whose regulatory framework sv88 operates.

sv88 collects personal data from you through several channels: information you actively provide during registration and ongoing account use, information generated automatically by your interactions with the sv88 platform, and information received from trusted third-party partners such as payment processors and KYC verification providers. The specific categories of data we collect are described below.

2.1 Registration and Identity Data

When you create an sv88 account, we collect: your full legal name, date of birth, gender, residential address in the Philippines, email address, and Philippine mobile number. This information is required to establish your account, verify your identity in compliance with PAGCOR's Know Your Customer (KYC) requirements, and ensure that only eligible players (aged 21 and above) access sv88 gaming services.

2.2 Identity Verification Documents

As part of the KYC process, sv88 collects copies of government-issued identification documents. Accepted documents include: Philippine passport, PhilSys National ID, driver's licence issued by the Land Transportation Office (LTO), SSS or GSIS ID, and PRC professional ID. We may also request proof of address (e.g., a recent utility bill or bank statement addressed to your registered Philippine address) and, for enhanced verification, a selfie photograph taken alongside your ID document.

2.3 Financial and Transaction Data

sv88 records all financial activity associated with your account, including: deposit amounts and dates, withdrawal requests and settlements, payment methods used (GCash account reference, Maya account reference, BPI/BDO/Metrobank account details), bonus credits applied and wagering activity, and the complete transaction history of your sv88 account balance. Financial data is retained in accordance with PAGCOR and Philippine Anti-Money Laundering Act (AMLA) requirements as described in Section 6.

2.4 Gameplay and Behavioural Data

sv88 collects data about how you interact with games and features on the platform, including: games played, bet amounts placed, session duration, win/loss outcomes, bonus offers viewed and accepted, and navigation patterns within the sv88 interface. This data is used for platform improvement, fraud detection, responsible gaming monitoring, and the personalisation of game recommendations.

2.5 Technical and Device Data

When you access sv88, our servers and analytics systems automatically collect: your IP address, device type and model, operating system and version, browser type and version, screen resolution, referring URL, pages visited and time spent, and session timestamps. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

2.6 Communications Data

If you contact sv88 support via live chat, email, or the account message centre, we retain records of those communications — including the content of messages, timestamps, and the nature of any complaint or query raised. This data is used to resolve your enquiry and to improve the quality of our customer service.

sv88 uses the personal data we collect from you only for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected without first obtaining your separate consent.

Under the Philippine Data Privacy Act of 2012, sv88 is required to have a lawful basis for processing your personal data. The legal bases on which sv88 relies are:

• Contract performance: The majority of sv88's data processing is necessary to deliver the gaming service you have contracted with us for — including account management, deposits, withdrawals, game access, and customer support.
• Legal obligation: A significant portion of sv88's data collection — particularly KYC verification, transaction records, and AML monitoring — is mandated by Philippine law, including PAGCOR's licensing requirements, the Anti-Money Laundering Act (Republic Act No. 9160, as amended), and the Philippine Data Privacy Act itself.
• Legitimate interests: sv88 processes certain data — such as aggregated analytics and platform security monitoring — on the basis of our legitimate interest in operating a secure, well-functioning platform. We apply a balancing test to ensure that our legitimate interests do not override your privacy rights.
• Consent: Where sv88 processes data that is not required for contract performance or legal compliance — particularly for marketing communications and certain cookie types — we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without detriment.

sv88 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only with parties who are contractually required to protect it to a standard consistent with this Policy and the Philippine Data Privacy Act.

• Payment processors: sv88 shares transaction-relevant data with payment processors including GCash (Mynt), Maya (Voyager Innovations), BPI, BDO, and Metrobank to facilitate deposits and withdrawals. These providers receive only the minimum data necessary to process the specific transaction.
• KYC verification service providers: sv88 uses accredited third-party identity verification partners to assist with document authentication during the KYC process. These partners process identity documents and biometric comparisons on sv88's behalf and are bound by strict data processing agreements.
• Game software providers: Some sv88 games are provided by third-party game studios. These providers may receive anonymised session identifiers to facilitate game delivery and integrity verification, but do not receive personally identifiable information such as your name, mobile number, or payment details.
• Regulatory authorities: sv88 is legally required to share certain player data — including identity records, transaction histories, and AML reports — with PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC) upon their lawful request or as part of mandatory regulatory reporting obligations.
• Law enforcement: sv88 may disclose personal data to Philippine law enforcement authorities (including the PNP or NBI) where required by a valid court order, subpoena, or other lawful legal process.
• Business continuity: In the event of a corporate restructuring, merger, acquisition, or sale of assets involving sv88, player data may be transferred to the successor entity, subject to equivalent privacy protections and prior notification to affected players.

sv88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to minimum retention periods prescribed by Philippine law and PAGCOR regulations. The key retention periods applicable to sv88 player data are:

• Account and KYC records: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR's licensing conditions and the AMLA's record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, consistent with AMLA reporting obligations and standard Philippine financial record-keeping requirements.
• Communications records: Customer support interactions are retained for up to three (3) years from the date of the interaction, to support dispute resolution and service quality review.
• Technical and device logs: Server access logs and session data are retained for up to twelve (12) months for security monitoring and fraud investigation purposes, after which they are securely deleted or anonymised.
• Marketing consent records: Records of your marketing opt-in consent (and any subsequent opt-out) are retained for the duration of your account and for three (3) years thereafter, to demonstrate compliance with consent requirements.

At the end of applicable retention periods, sv88 will securely destroy or permanently anonymise personal data in accordance with its internal data disposal procedures. Anonymised, aggregated data (from which no individual player can be identified) may be retained indefinitely for statistical and analytical purposes.

sv88 implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• Encryption: All data transmitted between your device and sv88 servers is encrypted using TLS 1.3. Personal data stored on sv88 servers — including KYC documents and financial records — is encrypted at rest using AES-256 standard encryption.
• Access controls: Access to sv88 player data is restricted to authorised personnel on a strict need-to-know basis. All internal access is subject to role-based access controls, multi-factor authentication for administrative systems, and comprehensive audit logging.
• Network security: sv88's infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), distributed denial-of-service (DDoS) mitigation, and continuous 24/7 security monitoring.
• Penetration testing: sv88 commissions regular independent penetration testing and vulnerability assessments of its platform infrastructure to identify and remediate security weaknesses proactively.
• Incident response: sv88 maintains a documented data breach incident response plan. In the event of a personal data breach that poses a real risk of serious harm to affected players, sv88 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by sv88. To exercise any of these rights, please contact sv88 support as described in Section 12. sv88 will respond to verified rights requests within thirty (30) days of receipt.

sv88 uses cookies and similar tracking technologies on its website and platform to support core functionality, enhance your experience, and analyse how the platform is used. A "cookie" is a small text file placed on your device by the sv88 server when you visit the site. Cookies do not contain executable code and cannot install software on your device.

sv88 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the sv88 platform to function. They maintain your login session, store your language and currency preferences, and support core security features such as CSRF protection. These cookies cannot be disabled without significantly impairing your ability to use sv88.
• Performance and analytics cookies: sv88 uses anonymised analytics cookies to understand how players navigate the platform — which games are most popular, how long sessions last, and where players encounter difficulties. This data is used to improve the sv88 experience. These cookies collect data in aggregate form and do not identify individual players.
• Functional cookies: These cookies remember your preferences — such as your preferred game lobby view, table stake preferences, and notification settings — to provide a more personalised experience on return visits.
• Marketing and remarketing cookies: With your consent, sv88 may use cookies to track whether you have responded to a specific promotional offer, to avoid showing you the same promotion repeatedly, and to measure the effectiveness of sv88's marketing campaigns. These cookies are opt-in only.

You can manage your cookie preferences through the sv88 Cookie Preference Centre accessible via the cookie banner displayed on your first visit to the sv88 website. You may also control cookie behaviour through your browser settings, though disabling strictly necessary cookies may impair platform functionality. Note that sv88 does not respond to browser Do Not Track (DNT) signals, as there is no universally accepted standard for interpreting them.

sv88 strictly prohibits access to its gambling services by any person under the age of 21, as mandated by PAGCOR and applicable Philippine gambling regulations. sv88 does not knowingly collect personal data from individuals under the age of 21.

If sv88 discovers — through the KYC process or any other means — that an account has been registered by or on behalf of a person who is under 21 years of age, we will:

• Immediately suspend the account and cease all data processing activities related to gambling services for that individual.
• Return any deposited real-money funds (minus amounts already wagered) to the payment method used for deposit.
• Delete personal data collected from the underage individual to the extent permitted by applicable law.
• Report the incident to PAGCOR as required under applicable regulatory obligations.

sv88 also encourages parents and guardians of young adults to be aware of responsible gaming tools — including deposit limits, session time limits, and self-exclusion — that can help manage gambling behaviour. These tools are described in detail on the sv88 Responsible Gaming page.

sv88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in Philippine data protection law, PAGCOR regulatory requirements, sv88 platform features, or our internal data practices. The effective date at the top of this Policy will be updated whenever a material change is made.

When significant changes are made to this Policy — particularly changes that expand the categories of data collected, introduce new sharing arrangements, or materially affect your privacy rights — sv88 will notify registered players via a prominent notice displayed upon login to the sv88 platform and/or a notification in your account message centre.

sv88 has designated a Data Protection Officer (DPO) responsible for overseeing the implementation of this Privacy Policy and ensuring sv88's ongoing compliance with the Philippine Data Privacy Act of 2012. The DPO is your primary point of contact for any data privacy concern related to sv88.

To exercise any of your privacy rights described in Section 8, to submit a data-related complaint, or to ask any question about this Policy, please contact sv88 through the following channels:

• Email (Data Privacy): [email protected] — please include "Data Privacy Request" in the subject line. sv88's DPO will acknowledge your request within three (3) business days and provide a substantive response within thirty (30) calendar days.
• Live Chat: Available 24/7 via the sv88 platform. For complex privacy requests, live chat agents will escalate to the DPO team on your behalf.
• Account Message Centre: Log in to your sv88 account and use the internal message centre to submit a formal privacy request. This channel creates a timestamped record of your request for both parties.

If you are not satisfied with sv88's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC accepts complaints at its office in Pasay City, Metro Manila, and through its official online complaints portal.